FAQ

Every creator on our webshop is carefully selected to ensure they align with our values and vision. We personally review each product before it goes live, making sure it meets our standards for creativity, craftsmanship, quality and sustainability.

Curious to learn more? Visit our Creators page to discover the stories behind their work. We share insights into their creative process, production methods, commitment to quality, and approach to sustainability.

Yes, you certainly can! However, each brand is responsible for their own shipping, so it is possible that items purchased at the same time, arrive at different moments.

We limit purchases to 3 of the same item per order to discourage bulk buying and encourage more thoughtful purchasing. If you genuinely need more than 3 of the same item, you’re welcome to place an additional order.

We currently ship to:

• Netherlands
• Belgium
• Luxembourg
• France
• Spain
• Portugal
• Italy
• Germany
• Poland
• Czech Republic

We’re continuously working on expanding our shipping destinations, so more countries will be added in the future.

Don’t see your country on the list? Feel free to get in touch with us via email. We’d love to hear where you’re based, and we may be able to add your country sooner than planned.

If your order contains products from different creators, your items may arrive separately, as each seller ships independently.

Ready to Order items are already available and typically ship within 3–5 business days from the seller’s studio or office.

Made to Order items are created especially for you after your purchase. Because these products are handmade, produced on demand, or customized, they require additional production time before shipping. Depending on the product, this may take:

• 1–2 weeks
• 2–4 weeks
• 4–6 weeks

The expected production timeframe is always clearly stated on the product page.

Delivery times may vary between sellers, products and destinations.

For further information please consult our Shipping & Returns page.

You will receive a tracking link in your email through which you can track the status of your order.

Please be mindful when requesting a return. The Creative Lab is not a traditional webshop, but a platform showcasing carefully selected work from independent creators. Each item is hand-picked, handmade or thoughtfully designed, and reflects the time, effort and craft of its maker.

We kindly encourage thoughtful purchasing decisions, as returns not only impact creators but also contribute to unnecessary environmental impact through additional shipping and packaging.

The right to return does not apply to:

• Custom-made items or items specifically created for a seller after purchase
• Sealed hygiene products that have been opened after delivery
• Any other products excluded from return rights under applicable consumer law

If you would like to return an item:

1. Contact the seller within 14 days of receiving your order.
2. The seller will provide instructions for returning the item.
3. Return the item within the timeframe provided by the seller.
4. Once the seller has received and approved the return, the refund process will begin.

For further information please consult our Shipping & Returns page.

On Friday the 4th of September we’re returning to Amsterdam Fashion Week with our second runway show. The Creative Lab Fashion Show will showcase 10 emerging sustainable designers based in the Netherlands, each presenting four looks.

Interested? Visit our Events page to learn more and stay updated.

For every event, we invite an upcoming photographer to capture the atmosphere and moments of the day. Each event has its own gallery on our Events page, where you can explore photos from previous editions.

Thank you so much for your interest in joining The Creative Lab market! We’re always looking for talented creators to feature at The Creative Lab. To be considered, please fill out our Registration Form. We’ll review your submission and aim to respond via email within one month.